ZED Ventures

Outsourcing

Your Verbiages Here

ZED undertakes to ensure that projects are executed using Industry best practices continuously. We track information on the skills, industry expertise and our vast engagement experience with multiple clients and their diverse landscapes. We can define, find and meet your needs with great precision through our Flexible Delivery Model. We help you lower costs and receive better customer service through our outsourcing model. Whether you're looking for onsite, off-shore, offsite or a blended model, ZED will make sure you get the appropriate solution with guaranteed return on investment, lowering the total cost of ownership on the project.

AMS- Application Maintenance and Support

ZED, an industry specialist in providing SAP AMS services, has a focused and robust SAP AMS practice with extensive experience in delivering services for customers across industries and with varying extents of the SAP Footprint.
ZED's AMS capability powered by the on-site, off-site and offshore components enables customers through the Post-Go-Live stabilization and the maintenance phase. ZED prescriptive delivery models adapt to the changing business needs over the stabilization life cycle, dynamically providing the right mix of workforce both on- and off-shore, enabling operational and cost effectiveness.
ZED leverages its vast experience from its ongoing consulting engagements to help the customers under the AMS service to move towards improved solutions, either through upgrades / enhancements or by adopting industry best practices.

Integrated Help Desk

Centralized Help Desk
Level 1 Support
Call Management Support
SLA Based Support Structure
Metrics Collection and Response Management

Support:

End-user Support
Application Process Support
Configuration Support
OSS Ticket Management
Support Packages Management
Upgrades
Archiving
End-User Training

AMS Services

Program Management/Account Management
Change Management
Quality Reviews
SOX Compliance Documentation
Break/Fix Services (Corrective Maintenance) and Documenting Root Cause Analysis
Pro-Active Maintenance
mySAP ERP Business Suite Configuration
Monitoring IDocs and EDI
Monitoring Data Loads and Batch Jobs
BI Data Load Monitoring
Automated Testing, e-CATTS, Scripting
Project and Training Documentation
Month End and Year-End Closing Support
Data Archiving
Operation Excellence Programs

Basis Administration

Centralized Monitoring
System /Performance Tuning
Patches and PI Installation
Transport Management
Patch Applications
Installation and Maintenance
Technical Upgrade to ECC and NetWeaver
Security and Authorizations/Roles & Administration
Client Copy/Refresh
Back-up/Restore/Recovery
Service Marketplace for OSS Notes/Patches/User & Object Registrations

Enhancement Services

Functional Development/Enhancement & User Training and Manual preparation
New Module Configurations/Customizations/BPPs
Master Data Services
Integration Testing/Regression Testing and Knowledge Transfer
ABAP RICEF/ EDI/IDocs Development
Report Writer/Report Painter Reports for Finance
BSP /PCUI Development
Webdynpro
NetWeaver Development
Smart Forms/Adobe Forms
Portal /J2EE Development
SAP XI
BI Data modeling/Reports/Queries/Extractors
Upgrade Services to ECC/NetWeaver
Solution Manager Configuration and Monitoring