SAP CRM
Your Verbiages Here

What if you could communicate with customers through new channels simultaneously? How about if you could also receive instantaneous feedback? What if you could chart out aggressive marketing campaigns and still be able to channelize budgets? What if you could enhance customer service, and retain customers, long term?

There is no doubt you would be well ahead of the game.

mySAP Customer Relationship Management (CRM) enables you to bring the customer into the fold, connecting them effectively through the marketing initiatives to end sales. CRM lays the foundation for building a broad community-based partnership that will help you deliver service and solutions that customers want.

Your team will also develop the capability to not only get real-time data, but also use historical data, which can then be deployed to set and measure performance. In essence, SAP CRM solution enables you to focus on strategies for customer-driven growth. It also enables you to differentiate yourself by providing a unique and collaborative customer experience.

Your customers will appreciate your ability to deliver quality service on time.  And of course, you could do it all within budget and in half the time it normally takes.

Our Expertise

At ZED we help businesses acquire insights into current market conditions and customer needs. We also build customer-centric solutions that enable our clients to build, retain, and enhance profitable relationships. We harness the CRM methodology to support the full project lifecycle from CRM assessment, blueprint, development, testing and go-live support.

Our core competencies in the CRM space include

  • CRM Sales including Field and Internet Sales (E-Commerce for B2B and B2C)
  • CRM Marketing, Campaign and Trade Promotion including Funds Management
  • CRM Service, including Field and Internet
  • CRM Interaction Center, using the recently introduced SAP UI technology.
  • CRM Channel Management
  • CRM Planning and Analytics